Information \ Terms and conditions
General Information
Owner of the site and the sales points:
Real Dreams
VAT number: 03473240921
Registered office: Via Polonia 125 - Quartu Sant'Elena - CA
Email: Sognireali.soluzionigeniali@gmail.com
WhatsApp Live Phone: 351-9766381
Daniela's phone number: 3925145472
Products for sale:
Real Dreams offers the sale of:
Real Dreams offers the sale of:
- Mattresses and bed bases
- Beds and accessories
- Home furnishings
- Related products for rest and home
Acceptance of Terms:
By making a purchase at one of our stores or on our website, the customer declares that he has read, understood and accepted these terms and conditions.
By making a purchase at one of our stores or on our website, the customer declares that he has read, understood and accepted these terms and conditions.
Orders and Prices
Prices and availability:
- All prices are expressed in Euros (€) and include applicable VAT, unless otherwise specified.
- Sogni Reali SRL reserves the right to change prices without notice.
Order acceptance:
- An order is accepted only after written confirmation via email or receipt.
Pricing errors:
- In the event of obvious pricing errors, Sogni Reali SRL reserves the right to cancel the order.
Payment Methods
We accept the following payment methods:
- Cash at points of sale (within legal limits).
- Credit/debit cards ( VISA, Mastercard, etc. ).
- Bank transfer.
- Financing through partner organizations (subject to approval)
Shipping and Delivery
Shipping:
- Delivery is subject to additional costs which will be clearly indicated at the time of purchase.
- Shipping times vary based on product availability and destination.
In-store pickup:
- Customers can collect purchased products free of charge from their nearest store.
Delivery Responsibility:
- Once the products are delivered to the customer, responsibility passes to the latter.
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Complaints for Online and In-Store Purchases
All our products are covered by a warranty, which may vary depending on the product type. Each item comes with a manual containing the conditions of use and the specific warranty.
If you encounter a problem with a product, please report it promptly. Prompt reporting allows us to initiate the dispute procedure. The company will handle the dispute, which, once accepted, will result in the defective product being returned and a replacement shipped to the customer.
We are at your disposal for any need and to guarantee your complete satisfaction.
Guarantees and Assistance
Legal guarantee:
- All products are covered by a 24-month legal guarantee against defects of conformity, as required by the Consumer Code.
Request for assistance:
- For assistance, please contact our customer service by email or phone.
Warranty Exclusions:
- Damage caused by misuse, negligence or normal wear and tear.
Responsibility
Disclaimer:
Sogni Reali SRL is not responsible for direct or indirect damages caused by:
Sogni Reali SRL is not responsible for direct or indirect damages caused by:
- Delivery delay.
- Improper use of products
- Customer obligations:
The customer is required to read the instructions carefully and use the products according to the specifications provided.
Personal Data Protection
Privacy:
Sogni Reali SRL processes customer personal data in accordance with the GDPR. For more details, please see our Privacy Policy .
Sogni Reali SRL processes customer personal data in accordance with the GDPR. For more details, please see our Privacy Policy .
Applicable Law and Jurisdiction
Applicable law:
These terms are governed by Italian law.
These terms are governed by Italian law.
Competent court:
Any dispute will be subject to the jurisdiction of the court of the customer's place of residence or domicile, if used in Italy.
Any dispute will be subject to the jurisdiction of the court of the customer's place of residence or domicile, if used in Italy.
For further information or clarifications, do not hesitate to contact us through our official channels.
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